THIS ISSUE HAS BEEN RESOLVED IN TURNINGPOINT 5 FOR MAC VERSION 5.3.
When a user advances to a TurningPoint slide in PowerPoint Polling for Mac and clicks to open polling, TurningPoint freezes and requires the user to force quit TurningPoint. This is caused by having slide transitions in a PowerPoint presentation.
Update to the latest version of TurningPoint 5, available for download here. If the user cannot update the software, follow the steps below as a workaround:
- Open TurningPoint.
- Open the presentation.
- In PowerPoint, click the Transitions tab.
- Select None and click Apply to all Slides.
- Save the presentation.